Returns & Exchanges

We want you to be completely satisfied with your Lelli Kelly purchase, which is why we offer a straightforward 30-day return policy for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unworn shoes and any included accessories or gifts back into the original Lelli Kelly shoe box and secure it within a mailing bag.

• 3.
  Affix the Label

  Print your generated prepaid return shipping label and securely attach it to the outside of your package, ensuring any old shipping labels are covered.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized drop-off location and keep your receipt as proof of postage until your refund is processed.